Overview

To return your order, you should mail your product to:

Dyke & Dean Dispatch, 2 Maunsell Road, Castleham Industrial Estate, St Leonards on Sea, East Sussex, TN38 9NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Furniture, large items and larger orders may be shipped on a pallet service. Pallet deliveries are kerbside only and the delivery drivers are unable to bring deliveries inside a delivery address. This includes and does not limit, front gardens, outbuildings, entrance lobbies, covered porches, driveways and site entrances. Please be aware that you will be responsible for the disposal of the packaging and pallet. Furniture and products that require assembly is not included in the shipping rate. We do not offer assembly in our shipping services and is not included in the RRP of the product.

If you have agreed a delivery date and time slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

If you require the goods to be brought into your property or site, please contact us for a quoted delivery with our dedicated driver.

Delivery Issues & Damages

These must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Order Shortages

In the unlikely case this must be reported to us via email within 3 working days of delivery. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Returns

Our policy lasts for 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

Goods / Returns must be received to Dyke & Dean within 14 days of being purchased by you. If Goods / Returns are received after this we will not issue a refund. Notification to our office of your return via telephone, email, fax and or letter within 14 days does not mean a refund will be given. A refund will only be reviewed if the Goods / Returns are received within 14 days to our possession.

To be eligible for a return, your item/items must be un-used and in the same condition that you received it ( not damaged ). It must also be in the original product packaging. We recommend to return orders in the same shipping boxes we have sent the order in. Please take the time to properly pack and protect returning orders to us. Customers are responsible for the delivery costs of returning the goods. If any part of the order is damaged on its return we withhold the right to refuse a refund based on its condition.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Please email info@dykeanddean.com to arrange a return. 

Several types of goods are exempt from being returned. Paper goods such as magazines or food goods such as coffee. We do not except returns on fabric cable unless the amount is roll size of 100 meters and is un-opened.

Furniture returns are subject to a 20% restocking fee. This is deducted automatically from the order total.

Bespoke furniture, lighting, bathroom and or any other products 'made to order' are non returnable. Any products carrying a lead time are non refundable. 

Dyke & Dean are not responsible for collecting returns unless items are damaged or missing. 

To complete your return, we require a receipt or proof of purchase, order number, names relating to the order. Contact as at info@dykeanddean.com

Returns ( Outside of the UK )

Please be aware that international customs duties, tariffs and sales taxes are not refunded for shipments outside the UK.
Our tariff terms and conditions are shown both on the home page and at the checkout. By clicking the terms and condition box you agree to these terms. 

If an order is shipped and then refused due to not paying import charges and returned to us at the point of entry into the shipping destination country. We reserve the right to deduct any associated costs from a refund amount. If the return timeframe has elapsed and the order is still returned to us under the above circumstances we will issue an additional invoice for the associated costs. 

We adivse to please review your local customs and tariff charges before making an order . Our office is avalible to help, for more assitiance please email info@dykeanddean.com

Trade Order Returns ( UK )

Outlet items are sold as 'first come first served' they are only available though our website and in our physical store. Outlet items are represented to the best of our ability with images and descriptions. Outlet items are significantly discounted to clear and are not refundable under any circumstances.

Promotions & Discounts

Retail and or Trade sales made online or in our physical locations cannot be combined or applied to Outlet items. Only one promotion or discount can be used to any given order.

Lost Parcels

Our missing parcels procedure will come into action if your order fails to arrive within 10 days (UK only) and 20 days (International) of despatch, please email to inform us as soon as possible.

We will investigate your claim and if We are satisfied that the non arrival of the product or products was attributable to Us (Dyke & Dean) then a refund will be credited to the Paypal account or credit/debit card from which the original order was made.

We withhold the right to refuse to make future deliveries to addresses that are considered to be insecure.

Refunds ( if applicable )

We will ask for a image of the product in question to be emailed showing the problem in your order, once we receive this and agree to a replacement please post your product back to us in Hastings. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our office will ask for bank details if you have made a payment via link or BAC's payment. Shopify holds data for refunds only for a short peirod of time as per the data protections act. If this time frame has elapsed our office will request bank details to issue a refund. 

Late or missing refunds ( if applicable )

It can take time to issue a refund, we aim to refund within 30days of receiving the goods back from you. In some cases we may issue a refund based on a photograph.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@dykeanddean.com.

Sale Items ( if applicable )

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Bespoke Orders