Returns

Shipping & Returns

To return your order, you should mail your product to:

Dyke & Dean Dispatch, 2 Maunsell Road, Castleham Industrial Estate, St Leonards on Sea, East Sussex, TN38 9NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Our furniture, large items and larger orders may be shipped on a pallet service. Pallet deliveries are kerbside only and the delivery drivers are unable to bring deliveries inside a delivery address. Please be aware that you will be responsible for the disposal of the packaging and pallet. Furniture and products that require assembly is not included in the shipping rate. We do not offer assembly in our shipping services.

If you are unable to make the pre-agreed delivery date, you may be required to pay a redelivery fee.

If you require the goods to be brought into a room of your choice, please contact us for a quote for delivery with our dedicated driver.

Delivery Issues & Damages

These must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Order Shortages

In the unlikely case this must be reported to us via email within 3 working days of delivery. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Returns

Our policy lasts for 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange. Goods / Returns must be received to Dyke & Dean within 14 days of being purchased by you. If Goods / Returns are received after this we will not issue a refund. Notification to our office of your return via telephone, email, fax and or letter within 14 days does not mean a refund will be given. A refund will only be reviewed if the Goods / Returns are received within 14 days to our possession.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for the delivery costs of returning the goods. Please email info@dykeanddean.com to arrange a return.

Several types of goods are exempt from being returned. Paper goods such as magazines or note pads cannot be returned. We do not except returns on fabric cable unless the amount is roll size of 100 meters.

To complete your return, we require a receipt or proof of purchase and order number.

You will be refunded for item costs excluding shipping charges once the goods have been received and confirmed "as new”.

Trade Order Returns ( UK )

All delivery issues, damages and order shortages must be reported to us via email within 3 working days of delivery. Please include images and a description of the issue for our review. Anytime after this period we cannot refund or replace. Email info@dykeanddean.com.

Trade order returns are subject to a 25% restocking fee. We do not offer returns on bespoke ordered items, ( including furniture and lighting ) modified products and cut lengths of flex.

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 14 days after the day of receipt of the goods.

Trade Order Returns ( OUTSIDE OF UK )

Trade order returns are subject to a 30% restocking fee. We do not offer returns on bespoke ordered items ( including furniture and lighting ), modified products and cut lengths of flex.

If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 10 days after the day of receipt of the goods.

Lost Parcels

Our missing parcels procedure will come into action if your order fails to arrive within 10 days (UK only) and 20 days (International) of despatch, please email to inform us as soon as possible.

We will investigate your claim and if We are satisfied that the non arrival of the product or products was attributable to Us (Dyke & Dean) then a refund will be credited to the Paypal account or credit/debit card from which the original order was made.

We withhold the right to refuse to make future deliveries to addresses that are considered to be insecure.

Refunds (if applicable)

We will ask for a image of the product in question to be emailed showing the problem in your order, once we receive this and agree to a replacement please post your product back to us in Hastings. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

It can take time to issue a refund, we aim to refund within 30days of receiving the goods back from you. In some cases we may issue a refund based on a photograph.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@dykeanddean.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Bespoke Orders

If an order is made ( with any product or service ) to bespoke requirements either with and not limited to project, colour, size, finish and quantity.. etc. This type of bespoke order is non returnable or refundable. All our furniture, lighting and any product with a lead time or bespoke finish is made to order and is non refundable or returnable.

A bespoke order can be made via our Dyke & Dean Website, Dyke & Dean Shops, Dyke & Dean Office and Dyke & Dean Studio. In all locations bespoke orders are non refundable or returnable, no matter what location they are processed in.

Bespoke orders that are made and then later cancelled will not be refunded. Bespoke orders made for products manufactured outside the UK and carries a lead times are non refundable. If the order has been imported into the UK and then cancelled we will charge for the shipping and import taxes relating to the order.